OUR support infrastructure:
1. 24 x 7 onsite help desk
2. 24 x 7 support center located at Dhaka, Bangladesh
3. web based ticketing application that links end users to the help desk and support center
4. Flexible callout program based on time and labor
5. Customized application software support
6. Oracle ERP application support, maintenance and upgrade
7. Database backup, recovery, monitoring, maintenance and performance tuning
8. Application server support, maintenance, upgrading and performance tuning
9. Advisory support services on hardware, storage, networking
10. Hardware and software installation, maintenance, upgrading services

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